MAKING
CONNECTIONS
ACHIEVING
RESULTS
Your bilingual bridge to the best customer service
OUR SERVICES
Customer service (Outbound-inbound)
Technical support
Bilingual sales and retention
Appointment setting and lead qualification
WHO WE ARE?
Prime Contact Group enables
companies to delegate customer
service and key processes to experts,
combining advanced technology and
24/7 support to improve efficiency,
reduce costs, and deliver a superior
experience.
Administrative
Location
Our office in U.S.A is located at 2 South Biscayne Boulevard, Suite 3200, Suite 5736, Miami, Florida in the heart of downtown Miami’s financial district. The space is modern, fully equipped, and designed to support a productive and professional work environment. With panoramic views and convenient access to major business hubs, it provides an ideal setting for meetings, collaboration, and growth.
OPS LOCATION
We are located in Cali, one of the most
beautiful cities in Colombia, full of flavors and
cultures. In this city, we have a large number
of bilingual young people looking for work
who are willing to give 100% for companies
that support them.
OUR MISSION.
Growth
Build strong partnerships to expand our BPO services.
Support clients to help them scale efficiently.
Manage projects so clients can focus on their core business.
Development
Provide reliable and tailored support for ongoing projects.
Ensure operational excellence for clients and their projects.
Continuously improve service and processes proactively.
Innovation
Provide customizable BPO solutions that evolve with client needs.
Use technology and best practices to boost efficiency.
Encourage ongoing improvement and innovative problem-solving.
OUR
TEAM
At Prime Contact Group, our team is the heart of our success. With dedication, skill, and passion, our professionals deliver exceptional service and innovative solutions every day. We are a diverse group of experts in customer support, technology, and problem-solving, united by a common goal: providing outstanding experiences for our clients and their customers. Together, we create a vibrant, collaborative environment where every voice is valued and excellence is our standard
Why Choose Prime Contact Group?
At Prime Contact Group, we combine world-class customer service with cutting-edge technology to deliver outstanding results for your business. Our bilingual, highly-trained team specializes in providing seamless communication and personalized solutions that exceed expectations. With a proven track record of reliability, flexibility, and measurable success, we are committed to helping our clients grow and excel in their markets. Choosing us means partnering with a dedicated team that cares about your brand’s reputation as much as you do. Experience service excellence—choose Prime Contact Group for your business needs.
CONTACT US!
We Want to know more about you!
Holguines Trade center
LCL 212-213
Cali-Colombia.
albert.diaz@primecontactgroup.com
santiago.vargas@primecontactgroup.com
USA
Tel: +1 4109490749
COL
tel: +57 3233057374